Cell phone companies today have resulted in some very
ruthless tactics in their advertising. Directly attacking another company to
show how superior they are. As a consumer, instead of agreeing with the commercial
that supports the most facts, I have however found myself pledging my loyalty
any time my company is attacked. So today I want to look at how successful
these tactics are.
The two
biggest companies right now are AT&T and Verizon. From my understanding of
the situation Verizon began to attack AT&T stating that “there’s a map” for
why their 3G service is so much better than AT&T's service. Verizon claims
that they have more 3G coverage which is shown by comparing coverage maps of
the two company’s 3G coverage:
This was a really sneaky commercial on Verizon’s
part because AT&T works on more than just 3G and Verizon knew that they
could show just the 3G and make it seem as though AT&T had no coverage
whatsoever. To me, their attempt at logos was pretty sad. Yes they provided
facts for the consumer to take in but it felt like a lie which made me dislike
the company even more and question their liability. AT&T on the other hand
utilized ethos with their “rebuttal” commercial and kind of said we’re going to
take the high road. Instead of attacking Verizon, AT&T used satellite coverage
to show all of the areas that they cover playing with logos:
Then they also released
another commercial going to all of the cities and playing with the word
coverage and covering all of the places they provide service with an orange
blanket:
This was classy and a lot more receptive than the Verizon commercials.
While these two companies are having their little fight in
the corner T-Mobile steps in and basically states the claim that both of these
two companies suck and you should just join my company. You can see this here:
I thought that this was a very smart move for T-Mobile. It
came at a time where everyone was tired of the bickering between AT&T and
Verizon so there was the perfect exigence. This commercial was still mean and
attacking the other two companies but T-Mobile used and playful girl wearing
pink to downplay the gravity of the commercial. You kind of feel like this
woman is just stating the obvious not making any crazy claims so why not
believe her, right?
The fight between companies is pretty silly to me. Yes, it
is nice to be able to check my email or facebook while traveling but all I
really care about is the ability to make a call which I always can. I say let
them keep fighting, it’s the easiest way to get the cheapest price for the best
phones.
Ashley, I agree that cell phone companies' ruthless fighting is pretty silly, but it's also somewhat necessary. Like you said, your biggest concern is that your phone places calls and receives reliable service. For the most part, all cell phone companies meet those needs. There's no logical reason why one company is especially better than another...maybe one offers a cooler touch-screen device today, but that'll change tomorrow. Maybe one company is $5 cheaper, but only if you buy their full-meal deal. Ruthless, blunt advertisements might be the companies' only methods of distinguishing themselves. Most customers probably don't do careful, in-depth research when selecting a provider--they'll just recall a "fact" they saw in a commercial, or a special offer, and sign up with a company. However, the commercials are undoubtedly silly, and only becoming sillier. Maybe the companies will invent more constructive tactics for reaching audiences, but probably not. Smear tactics are (sadly) very effective.
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